Right product, right place, right time

We’re your in-country experts. Our chain of services begins at the factory and extends through the entire supply chain. Our teams will help you manage and simplify the physical flow of goods with services that extend from the manufacturer’s factory to reverse logistics. Importation services include logistic arrangements, delivery, documentation and port pick-up.

• Pick up from factory
• Port delivery
• Documentation processing
• Import
• Port pick up
• Warehouse delivery

Warehousing dedicated to healthcare

We operate healthcare-focused distribution centres across Asia. Our intelligent warehouse network offers well-maintained storage and the latest technology in security, temperature management, racking and quality assurance.

Our teams work to understand your requirements with full compliance to international standards, including tracking, corrective action, preventative action, temperature mapping and regular audits.

• QMS locations
• Condition management
• Modern racking systems
• RFID tracking
• Corrective action
• Preventative action
• Temperature mapping
• Packing
• Added value services
• Regular audits
• Fully certified

Select care and attention to detail

Our pick and pack operations are engineered around product integrity and meticulous accuracy. Proven systems, rigorous training and multiple checkpoints underpin our exceptional reputation for error-free delivery.

Picking

• Bulk picking
• Case picking
• Split case picking
• Bar code scan checking
• Paper picking, RF picking, voice picking
• RFID checking

Packing

• Qualified cold chain packing
• Digital temp-tags for cold chain
• Packing into boxes, shrink bag, totes and plastic bags

Meet local needs locally

Your needs are unique and every market is different. After reviewing your objectives and regional presence, our teams will propose the value added services you need to seamlessly offer your product across markets. We help simplify your international supply chain with onsite packaging and labelling. Our dedicated VAS team focuses on increasing production efficiency with flexible lines and shifts while cost engineering the process to minimize cost and time.

• Relabeling and repacking service
• Certified to handle secondary assembly of cytotoxic products
• Inkjet printing
• Labelling
• Insert replacement
• Bundling
• Kitting

Control at every temperature

We are cold chain experts who understand the importance of temperature control to ensure the safety, quality and efficacy of your valuable products.

Meticulous standard controls include hot and cold spot monitoring with alarm systems linked to temperature verification, door alarms and automatic door systems. Our quality control process is complete with redundant backup systems, including both a backup generator and UPS battery. Tried and tested solutions allow flexibility across different temperature ranges to maintain the mandated climate for each product.

• Cold boxes, ice gel packs
• Cold chain repacking in cold chain conditions
• Cold chain storage
  • 2 to 8° C
  • Less than -18° C
  • Less than -25° C
  • 0 to 4° C

A load off your mind

We deliver safe and reliable transportation at the highest service levels. Our combination of in-house and outsourced transportation alternatives ensures we can offer you the best value, while our delivery team members undergo rigorous driving and service delivery training to maintain our meticulous standards.

For security and tracking we offer an array of solutions to fit your unique needs including RFID and EPOD real-time devices. We are dedicated to maintaining world-class services and analyse every supply chain to ensure efficiency and service quality.

Fleet

• Trucks
• Vans
• Motorcycles
• Temperature control trucks

Delivery

• Daily deliveries
• AM and PM deliveries
• Fixed window deliveries
• Urgent and emergency deliveries
• Home delivery

Friction-free returns and recalls

In addition to managing the primary supply chain, we support our partners with a wide-range of reverse logistics services, ensuring an end-to-end, hassle free process. If the unexpected occurs, we’re there and ready to help you act quickly and responsibly.

• Product intelligence
• Product recalls
• Trade authorised returns
• Rejected products and redelivery returns
• End-user exchange returns
• Segregated area for returns and for damages
• Sorting process
• Write-off and destruction process

Upgrade with confidence

Changing partners can be daunting. We understand your concerns and take a pragmatic, open –channel approach to the risks and challenges involved. Our experienced project management teams will help you plan a seamless transformation without impacting performance.

Your changeover begins with a detailed project plan, resource allocation, and tight coordination with all parties. We help with staff training and product re-listing for each market.

We know our performance during the transition process is the foundation of a long term relationship and are dedicated to responsibly and efficiently managing the handover. You will appreciate Auriga’s attention to detail, responsiveness, enthusiasm and commitment to service.

• Project planning
• Facilities set up
• IT preparation and testing
• Staff training
• Resource allocation
• Re-listing management